Resume
Condensed overview of professional background.
Experience
Vice President – Technology Architecture
2015-01-01 - PresentUSAA (San Antonio, TX)
- Leads enterprise technology strategy and architecture across USAA, aligning technical direction with business goals across all divisions.
- Oversees over 100 technical architects and 10 executive fellows.
- Owns the SRE Center of Excellence and advanced application routing initiatives.
Vice President – CIO (Interim), Property & Casualty Company
2017-01-01 - 2017-12-31USAA
- Served as CIO for the $20B Property & Casualty division.
- Managed a $700M technology budget and a 1,200-person organization.
- Launched a multi-year transformation program over $1B to modernize core P&C systems.
Assistant Vice President – Property & Casualty IT
2014-01-01 - 2014-12-31USAA
- Primary IT liaison to the P&C President, improving customer-focused transformation.
- Established a strategic governance model for technology delivery.
- Drove stronger business alignment across teams and priorities.
Assistant Vice President – Quality Assurance
2011-01-01 - 2014-12-31USAA
- Restructured the Testing Center of Excellence for a $750M software portfolio.
- Reduced testing costs by $9M and 200 FTE.
- Raised delivery quality across enterprise software programs.
Assistant Vice President – Distributed Systems & Systems Management
2009-01-01 - 2010-12-31USAA
- Consolidated distributed platforms and expanded data center virtualization from 40% to 80%.
- Increased infrastructure capacity by 350% without cost increase.
Assistant Vice President – Availability Assurance
2007-01-01 - 2008-12-31USAA
- Improved systems reliability and operational readiness during periods of rapid organizational growth.
- Built support practices focused on stability and recoverability.
Director, Standards & Architecture / Manager, Infrastructure Applications
2004-01-01 - 2007-12-31Honeywell (Phoenix, AZ)
- Led standards and architecture work for infrastructure applications.
- Supported enterprise modernization initiatives for operational teams.
Global Director, Standards & Architecture
2003-01-01 - 2004-12-31LSG Sky Chefs (Dallas, TX)
- Directed global standards and architectural work.
- Supported scalable global systems modernization.
Senior Technical Consultant
2000-01-01 - 2003-12-31Accenture (Dallas, TX)
- Provided technical consulting across enterprise initiatives in software and infrastructure domains.
Education
Texas A&M University, College Station, TX
B.S. in Economics · 1996-01-01 - 2000-01-01
Skills
Enterprise ArchitectureIT GovernanceCloud TransformationQuality AssuranceInfrastructure ModernizationDistributed SystemsDigital Innovation
Enterprise Program DeliverySRE and Reliability EngineeringVendor ManagementArchitecture Governance
Strategic leadershipCross-functional executionOrganizational transformation
Certifications and publications
Certifications
Quality Assurance leadership and enterprise transformation experience