Resume

Condensed overview of professional background.

Experience

Vice President – Technology Architecture

2015-01-01 - Present

USAA (San Antonio, TX)

  • Leads enterprise technology strategy and architecture across USAA, aligning technical direction with business goals across all divisions.
  • Oversees over 100 technical architects and 10 executive fellows.
  • Owns the SRE Center of Excellence and advanced application routing initiatives.

Vice President – CIO (Interim), Property & Casualty Company

2017-01-01 - 2017-12-31

USAA

  • Served as CIO for the $20B Property & Casualty division.
  • Managed a $700M technology budget and a 1,200-person organization.
  • Launched a multi-year transformation program over $1B to modernize core P&C systems.

Assistant Vice President – Property & Casualty IT

2014-01-01 - 2014-12-31

USAA

  • Primary IT liaison to the P&C President, improving customer-focused transformation.
  • Established a strategic governance model for technology delivery.
  • Drove stronger business alignment across teams and priorities.

Assistant Vice President – Quality Assurance

2011-01-01 - 2014-12-31

USAA

  • Restructured the Testing Center of Excellence for a $750M software portfolio.
  • Reduced testing costs by $9M and 200 FTE.
  • Raised delivery quality across enterprise software programs.

Assistant Vice President – Distributed Systems & Systems Management

2009-01-01 - 2010-12-31

USAA

  • Consolidated distributed platforms and expanded data center virtualization from 40% to 80%.
  • Increased infrastructure capacity by 350% without cost increase.

Assistant Vice President – Availability Assurance

2007-01-01 - 2008-12-31

USAA

  • Improved systems reliability and operational readiness during periods of rapid organizational growth.
  • Built support practices focused on stability and recoverability.

Director, Standards & Architecture / Manager, Infrastructure Applications

2004-01-01 - 2007-12-31

Honeywell (Phoenix, AZ)

  • Led standards and architecture work for infrastructure applications.
  • Supported enterprise modernization initiatives for operational teams.

Global Director, Standards & Architecture

2003-01-01 - 2004-12-31

LSG Sky Chefs (Dallas, TX)

  • Directed global standards and architectural work.
  • Supported scalable global systems modernization.

Senior Technical Consultant

2000-01-01 - 2003-12-31

Accenture (Dallas, TX)

  • Provided technical consulting across enterprise initiatives in software and infrastructure domains.

Education

Texas A&M University, College Station, TX

B.S. in Economics · 1996-01-01 - 2000-01-01

Skills

Enterprise ArchitectureIT GovernanceCloud TransformationQuality AssuranceInfrastructure ModernizationDistributed SystemsDigital Innovation
Enterprise Program DeliverySRE and Reliability EngineeringVendor ManagementArchitecture Governance
Strategic leadershipCross-functional executionOrganizational transformation

Certifications and publications

Certifications

Quality Assurance leadership and enterprise transformation experience

Publications